Privacy Policy
At Alchemy & Waves Group Ltd (company number 17037511, registered office 2nd Floor, College House, 17 King Edwards Road, Ruislip, London, HA4 7AE), we take your privacy seriously. This Privacy Policy outlines how we collect, use, and protect the personal information you provide to us through our website and in the course of our services. We are the data controller for this information under UK data protection law.
Information Collection
We collect personal information that you voluntarily provide to us, such as your name, email address, phone number, company, and project details submitted when you contact us by email or messaging. We also collect basic information about your device, browser, and IP address when you access our website, typically via analytics cookies.
Information Use
We use your personal information to provide our services, respond to your enquiries, deliver and invoice active projects, and improve our website. We may also send you occasional updates about new work or services, but only if you have given us your consent to do so — you can withdraw this consent at any time.
Information Protection
We take appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, or destruction, including SSL encryption and access controls on our project storage and communication tools.
Information Sharing
We do not sell, rent, or trade your personal information to third parties. We may share it with subcontracted editors, engineers, or freelancers bound by confidentiality obligations, and with service providers (such as cloud storage or payment processors) strictly to the extent necessary to deliver our services.
Cookies
We use cookies to enhance your experience on our website and to understand how it's used. You can disable cookies at any time through your browser settings; doing so may affect some site functionality.
Retention
We retain personal data and project records for as long as needed to deliver our services and meet our legal and tax obligations, after which it is securely deleted or anonymised.
Your Rights
Under UK data protection law, you have the right to access, correct, or request deletion of your personal data, and to object to or restrict certain processing. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
Updates
We may update this Privacy Policy from time to time, reflected by the "Last updated" date above. We encourage you to review it periodically.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at samir@alchemyandwaves.co.uk. Thank you for choosing Alchemy & Waves — we value your privacy and are committed to protecting your personal information.