Terms of Service
These Terms of Service ("Terms") govern access to and use of the services provided by Alchemy & Waves Group Ltd ("Alchemy & Waves", "we", "us", "our"), a company registered in England & Wales under company number 17037511, with its registered office at 2nd Floor, College House, 17 King Edwards Road, Ruislip, London, HA4 7AE. By booking, commissioning, or paying for our services, you agree to the following terms and conditions.
Eligibility
Our services are available to individuals and businesses who are 18 years or older. By using our services, you confirm that you are at least 18 years of age and have the authority to enter into this agreement on behalf of yourself or your organisation.
Services
We provide creative and technology services worldwide, including film and video production/editing, sound design and mixing, software and product development, and brand and advertising strategy. By engaging us, you agree to provide accurate and complete information about your project, and to provide us with all materials, access, and approvals necessary to carry it out.
Payment
Our services are available for a fee, which will be clearly outlined in our quote or invoice. Project-based work typically requires payment upfront or a deposit before work begins, as set out in that quote. We accept payment by bank transfer, credit/debit card, and other methods agreed with you in advance.
Copyright & Ownership
You represent and warrant that you own or have the necessary rights, licences, and permissions to use all materials you provide to us for your project, and that such materials do not infringe the rights of any third party. You agree that any content, code, or other work product we create for you becomes your property once we have received payment in full, unless otherwise agreed in writing. We retain the right to display non-confidential work in our portfolio and marketing materials unless you request otherwise.
Confidentiality
We will keep all materials and information you provide confidential and will not disclose them to any third party without your consent, except where required by law or to subcontractors bound by equivalent confidentiality obligations.
Revision & Approval
We provide clients with a reasonable number of revisions, as set out in your quote or proposal, to ensure the project meets agreed requirements. Once you approve the final version of the project, we will consider it complete, and any further changes will be subject to additional charges at our standard rates.
Liability
We will not be held liable for any damages, including but not limited to lost profits, lost savings, or any incidental or consequential damages, arising from the use of our services, except where such liability cannot be excluded under English law (for example, liability for death or personal injury caused by our negligence, or for fraud).
Termination
We reserve the right to suspend or terminate our services at any time if we reasonably determine that you are not complying with these Terms, or if payment is not received as agreed. See our Refund & Cancellation Policy for how fees are handled on cancellation.
Modification
We reserve the right to modify these Terms from time to time. Material changes will be reflected by an updated "Last updated" date above. Continuing to use our services after a change takes effect constitutes acceptance of the revised Terms.
Governing Law
These Terms are governed by and construed in accordance with the laws of England & Wales. Any disputes arising out of or relating to these Terms shall be resolved exclusively in the courts of England & Wales.
Contact
Questions about these Terms can be sent to samir@alchemyandwaves.co.uk.